How to change broadband: the right route for what you actually want
"Change broadband" usually means one of three things: changing to a different provider, changing your package with your current provider, or moving your broadband to a new address. Each has a different best route, and picking the right one saves money and hassle. The good news is that changing provider is now the easiest it has ever been: since 12 September 2024, One Touch Switch means you contact only your NEW provider and they handle the rest, usually with no overlap and no awkward cancellation call.
Route 1: Change to a different broadband provider
This is the route that usually saves the most. Enter your postcode in our comparison, pick a deal ranked by Total Contract Value (the full cost over the contract, including setup fees and any confirmed price rises in pounds and pence, which providers must state upfront for contracts taken since 17 January 2025 under Ofcom rules), and sign up with the new provider. Under One Touch Switch they notify your old provider, your old service stops when the new one starts, and you have a 14 day cooling off period if you change your mind. If anything goes wrong, Ofcom's automatic compensation scheme pays £6.46 per day for a delayed start and £32.31 for a missed engineer appointment at April 2026 rates.
Route 2: Change your package with your current provider
If you are happy with your provider but want a different speed or price, you do not need to switch at all. Phone or log in and ask about regrades and retention deals; out of contract customers have the most leverage. Before you call, run our comparison so you know exactly what a new customer would pay elsewhere, because that number is your negotiating position. If they cannot match it, Route 1 takes one contact.
Route 3: Move your broadband to a new address
Moving home is its own process: your provider may not cover the new address, and a moving fee or a fresh contract can apply. Check what is actually available at the new postcode first, because moves are also a legitimate moment to switch without penalty in some cases. Our moving guide walks through timings, what to book and when.
Quick answers
Do I need to cancel my old broadband before changing?
No for provider switches, the new provider handles it under One Touch Switch; yes only if moving to a provider on a different network type where you are asked to, or leaving without a replacement.
Will changing broadband cut me off?
Switches are designed to be same-day handover; any gap entitles you to automatic compensation of £6.46 per day at April 2026 rates.
Does changing broadband cost anything?
Leaving mid-contract can trigger early termination charges, so check your contract end date first; our checklist covers what to confirm before you commit. Broadband switch checklist.