Wholesale Partly verified ISPA member

Openreach

Legally trading as Openreach Limited

Openreach is the UK's largest fixed-line telecoms network, owned by BT Group and operating as a separately regulated wholesale provider serving ISPs across the UK with copper, FTTC and FTTP infrastructure.

★★★★★ 4.6 / 5
328868 reviews on Trustpilot Last verified: 04/05/2026
View on Trustpilot →
Compare broadband deals by postcode Visit Openreach →

About Openreach

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

Openreach is the UK's largest fixed-line telecoms network, owned by BT Group and operating as a separately regulated wholesale provider serving ISPs across the UK with copper, FTTC and FTTP infrastructure.

Independent profile snapshot

This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.

Openreach is the UK's largest fixed-line telecommunications wholesale network operator, operating as a functionally and legally separated subsidiary of BT Group plc since March 2017 and providing the underlying FTTC, FTTP and copper infrastructure that the majority of UK consumer and business ISPs use to deliver broadband services (including BT, Sky, TalkTalk, Vodafone, Zen and hundreds of smaller ISPs). Registered as Openreach Limited (Companies House 10690039, incorporated 24 March 2017) at 6 Gracechurch Street, London EC3V 0AT and led by a board including Edward Morrison Astle, Andrew McGregor Barron, Natalie Anna Ceeney, Matthew James Davies, Michael Keith Jary, Simon Jonathan Lowth and Robert Michael McTighe, the company operates under Ofcom regulatory oversight with undertakings to ensure equivalent wholesale treatment of all ISPs. Openreach is rolling out FTTP to 30+ million premises by end of 2030 (currently past 18m), is an ISPA member and an actively registered supplier for the Gigabit Broadband Voucher Scheme. Trustpilot 1.6 from 1,500+ reviews reflects consumer frustration despite being primarily a wholesale operator. Contact 0800 023 2023 or [email protected].

Key details

Year founded2006
ISPA member Listed member View ISPA members directory →
ADR schemeN/A (wholesale)
Parent companyBT Group plc
Legal name Openreach Limited Companies House 10690039 →

Directors

Edward Morrison Astle, Andrew McGregor Barron, Natalie Anna Ceeney, Matthew James Davies, Michael Keith Jary, Simon Jonathan Lowth, Robert Michael McTighe, Kathryn Milligan

Check availability in your area

This provider is not yet in our postcode comparison tool. Visit www.openreach.com to check availability directly.

What stands out

  • Full fibre network
  • Business-grade service
  • Independent UK altnet

Technologies on file

These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.

  • FTTP Full fibre to your door. Fastest and most reliable.
  • FTTC Fibre to the street cabinet, copper to your home. Widely available.

Coverage

National

Openreach is not yet in our postcode comparison tool. Check availability on their website, or see which providers we can compare at your postcode.

If something goes wrong

Here is where Openreach sits within the UK consumer protection framework.

Regulator
Ofcom. Sets the General Conditions that Openreach must follow.
Complaints
N/A (wholesale).
Security
Cyber Essentials: Yes (typical for B2B telecoms)

Questions and answers

Straight answers from our directory fields for Openreach. If you need live pricing or availability, use the postcode tool or the provider link above.

Where can I verify Openreach's Companies House registration?
Companies House lists Openreach Limited under company number 10690039. Open the official record using the Companies House link on this page.
What Trustpilot figures does this directory show for Openreach?
Our directory captured Trustpilot as 4.6 out of 5 with 328868 reviews. Snapshot date in our directory: 04/05/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
What coverage note is on file for Openreach?
Our dataset records: National
Is Openreach in the BroadbandSwitch postcode comparison tool?
No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.
What does verification status mean on this profile?
This profile's verification status in our directory is recorded as: NEEDS_TRUSTPILOT_LIVE_COUNT. That reflects our internal checks against the sources linked on this page, not a government endorsement.
Does this directory flag Openreach as Ofcom-registered?
Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
Which dispute resolution scheme does this directory list for Openreach?
N/A (wholesale).
What is the BroadbandSwitch verification score?
It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.
What is the deals section on BroadbandSwitch.uk?
The deals section is a free, dedicated showcase on a provider's directory record where current promotional offers are published.
How does a UK broadband provider list deals on BroadbandSwitch.uk?
A verified provider submits their offer to [email protected] using the structured submission template, in exchange for a permanent backlink from their own site.
Is there a charge for the deals section?
No. The deals section is free of charge, with no contract and no affiliate commission required for inclusion on the record.
What rules govern the deals content?
All deals must comply with Ofcom General Condition C1 (in force 17 January 2025) on price rises in pounds and pence, and the CAP code on broadband speed claims (median peak-time average, in force 23 May 2018).
What happens if the backlink is removed?
BroadbandSwitch.uk monitors linking domains. If the backlink is removed and not restored within 14 days, the deals section is taken down to keep the exchange fair.
Where can I read the full Provider Style Guide?
The full guide is on this site at https://broadbandswitch.uk/style-guide/

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