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External Reality

External Reality is a UK B2B connectivity provider delivering broadband and managed network services.

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About External Reality

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

External Reality is a UK B2B connectivity provider delivering broadband and managed network services.

Independent profile snapshot

This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.

External Reality is a small Inverness-based Scottish UK B2B alternative network provider delivering FTTC and full-fibre (FTTP) broadband, Ethernet leased lines and associated business connectivity services to business customers across the Scottish Highlands and wider UK. Registered as External Reality Limited (Companies House SC526878, incorporated 15 February 2016) at 27 Evan Barron Road, Inverness IV2 4JE and led by Director Richard Alister McLeod Allan, the company is classified under SIC 62090 (Other information technology service activities) alongside its ISP operations. External Reality operates at small scale as a specialist business connectivity provider sourcing wholesale capacity from Openreach and Scottish fibre altnets, with a focus on delivering responsive local technical support to SMEs in the Highlands region and across the UK. The operator is Ofcom-registered under the General Conditions of Entitlement and subscribes to both CISAS and Communications Ombudsman Alternative Dispute Resolution schemes for customer complaints. Contact is 0333 043 8676 or [email protected]. Prospective customers are encouraged to confirm current coverage, pricing and product availability directly with the company before ordering any service.

Key details

Year founded2017
ADR schemeCISAS / Communications Ombudsman
Parent companyIndependent
Legal name EXTERNAL REALITY LIMITED Companies House SC526878 →

Directors

Richard Alister McLeod Allan

Check availability in your area

This provider is not yet in our postcode comparison tool. Visit www.externalreality.co.uk to check availability directly.

What stands out

  • Full fibre (FTTP) gigabit broadband
  • Business-focused telecoms provider

Technologies on file

These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.

  • FTTC Fibre to the street cabinet, copper to your home. Widely available.
  • FTTP Full fibre to your door. Fastest and most reliable.

Coverage

UK

External Reality is not yet in our postcode comparison tool. Check availability on their website, or see which providers we can compare at your postcode.

If something goes wrong

Here is where External Reality sits within the UK consumer protection framework.

Regulator
Ofcom. Sets the General Conditions that External Reality must follow.
Complaints
CISAS / Communications Ombudsman.
Security
Cyber Essentials: Yes (typical for B2B telecoms)

Questions and answers

Straight answers from our directory fields for External Reality. If you need live pricing or availability, use the postcode tool or the provider link above.

Where can I verify External Reality's Companies House registration?
Companies House lists EXTERNAL REALITY LIMITED under company number SC526878. Open the official record using the Companies House link on this page.
What coverage note is on file for External Reality?
Our dataset records: UK
Is External Reality in the BroadbandSwitch postcode comparison tool?
No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.
What does verification status mean on this profile?
This profile's verification status in our directory is recorded as: auto_matched. That reflects our internal checks against the sources linked on this page, not a government endorsement.
Does this directory flag External Reality as Ofcom-registered?
Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
Which dispute resolution scheme does this directory list for External Reality?
CISAS / Communications Ombudsman.
What is the BroadbandSwitch verification score?
It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.
What is the deals section on BroadbandSwitch.uk?
The deals section is a free, dedicated showcase on a provider's directory record where current promotional offers are published.
How does a UK broadband provider list deals on BroadbandSwitch.uk?
A verified provider submits their offer to [email protected] using the structured submission template, in exchange for a permanent backlink from their own site.
Is there a charge for the deals section?
No. The deals section is free of charge, with no contract and no affiliate commission required for inclusion on the record.
What rules govern the deals content?
All deals must comply with Ofcom General Condition C1 (in force 17 January 2025) on price rises in pounds and pence, and the CAP code on broadband speed claims (median peak-time average, in force 23 May 2018).
What happens if the backlink is removed?
BroadbandSwitch.uk monitors linking domains. If the backlink is removed and not restored within 14 days, the deals section is taken down to keep the exchange fair.
Where can I read the full Provider Style Guide?
The full guide is on this site at https://broadbandswitch.uk/style-guide/

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