Altnet Verified

Broadband Telecom

Broadband Telecom is a UK national broadband and phone reseller offering FTTC and full fibre packages.

★★★★☆ 4.2 / 5
80+ reviews on Trustpilot Last verified: 17/04/2026
View on Trustpilot →

About Broadband Telecom

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

Broadband Telecom is a UK alternative network (altnet) provider. Broadband Telecom delivers full fibre (FTTP), superfast FTTC broadband across UK. As part of the UK's alternative network movement, it offers consumers more choice beyond the traditional Openreach network.

Independent profile snapshot

This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.

Broadband Telecom is a UK national alternative network (altnet) broadband and phone reseller offering FTTC and full-fibre (FTTP) packages to UK B2C customers since 2018. Registered as Broadband Telecom Ltd (Companies House 11432100), the provider delivers a mix of superfast fibre-to-the-cabinet and ultrafast fibre-to-the-premises services drawing on Openreach's national footprint, targeting consumers seeking a nationwide alternative to the largest incumbents. Broadband Telecom is Ofcom-registered and follows the General Conditions of Entitlement, participates in the One Touch Switching process for residential switching (Ofcom-mandated compliance) and is signed up to the CISAS / Communications Ombudsman Alternative Dispute Resolution scheme for customer complaints. Trustpilot reviews record a rating of approximately 4.2 out of 5 from over 80 reviews (as of April 2026). The provider operates with a small UK employee base in the 201-1000 band, provides a general enquiries number of 0330 056 7890 and a support email at [email protected].

Key details

Year founded2018
ADR schemeCISAS / Communications Ombudsman
Parent companyIndependent
Legal name Broadband Telecom Ltd Companies House 11432100 →

Check availability in your area

This provider is not yet in our postcode comparison tool. Visit www.broadbandtelecom.co.uk to check availability directly.

Technologies on file

These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.

  • FTTC Fibre to the street cabinet, copper to your home. Widely available.
  • FTTP Full fibre to your door. Fastest and most reliable.

Coverage

UK

Broadband Telecom is not yet in our postcode comparison tool. Check availability on their website, or see which providers we can compare at your postcode.

If something goes wrong

Here is where Broadband Telecom sits within the UK consumer protection framework.

Regulator
Ofcom. Sets the General Conditions that Broadband Telecom must follow.
Complaints
CISAS / Communications Ombudsman.
Switching
Complies with One Touch Switch. Your new provider handles the switch.

Questions and answers

Straight answers from our directory fields for Broadband Telecom. If you need live pricing or availability, use the postcode tool or the provider link above.

Where can I verify Broadband Telecom's Companies House registration?
Companies House lists Broadband Telecom Ltd under company number 11432100. Open the official record using the Companies House link on this page.
What Trustpilot figures does this directory show for Broadband Telecom?
Our directory captured Trustpilot as 4.2 out of 5 with 80 reviews. Snapshot date in our directory: 17/04/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
What coverage note is on file for Broadband Telecom?
Our dataset records: UK
Is Broadband Telecom in the BroadbandSwitch postcode comparison tool?
No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.
What does verification status mean on this profile?
This profile's verification status in our directory is recorded as: verified. That reflects our internal checks against the sources linked on this page, not a government endorsement.
Does this directory flag Broadband Telecom as Ofcom-registered?
Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
Which dispute resolution scheme does this directory list for Broadband Telecom?
CISAS / Communications Ombudsman.
Does this directory record One Touch Switch for Broadband Telecom?
Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
What is the BroadbandSwitch verification score?
It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.

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