What Trustpilot figures does this directory show for Plume?

Our directory captured Trustpilot as 3.5 out of 5 with 500 reviews. Snapshot date in our directory: 17/04/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.

Is Plume in the BroadbandSwitch postcode comparison tool?

No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.

What does verification status mean on this profile?

This profile's verification status in our directory is recorded as: archived. That reflects our internal checks against the sources linked on this page, not a government endorsement.

Does this directory flag Plume as Ofcom-registered?

Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.

Which dispute resolution scheme does this directory list for Plume?

Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.

Does this directory record One Touch Switch for Plume?

Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).

What is the BroadbandSwitch verification score?

It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.

Plume: Altnet · UK | BroadbandSwitch UK

Plume

Legally trading as Plume Design Inc (US entity)

Plume is a UK alternative network provider delivering broadband services to UK.

★★★★☆ 3.5 / 5

500+ reviews on Trustpilot Last verified: 17/04/2026

View on Trustpilot →

About Plume

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

Plume is a UK alternative network (altnet) operator. The company delivers broadband services across UK. Headquartered in UK with a team in the 11-50 employee range. Plume is NCSC Cyber Essentials certified. It holds a 3.5 rating on Trustpilot. As part of the UK altnet movement, it offers consumers a genuine alternative to the traditional Openreach-based market.

Key details

ADR schemeCommunications Ombudsman

Parent companyPlume Design Inc (US)

Legal name Plume Design Inc (US entity)

Check availability in your area

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Technologies on file

These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.

Wi-Fi as a service
Mesh

Coverage

This provider is archived in our directory. Find an alternative active provider.

If something goes wrong

Here is where Plume sits within the UK consumer protection framework.

Regulator: Ofcom. Sets the General Conditions that Plume must follow.
Complaints: Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Switching: Complies with One Touch Switch. Your new provider handles the switch.
Security: Cyber Essentials: Yes (typical for B2B telecoms)

Questions and answers

Straight answers from our directory fields for Plume. If you need live pricing or availability, use the postcode tool or the provider link above.

What Trustpilot figures does this directory show for Plume?: Our directory captured Trustpilot as 3.5 out of 5 with 500 reviews. Snapshot date in our directory: 17/04/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
What coverage note is on file for Plume?: Our dataset records: UK
Is Plume in the BroadbandSwitch postcode comparison tool?: No. This provider is not currently among those we return in the postcode comparison tool. You can still compare other providers we list.
What does verification status mean on this profile?: This profile's verification status in our directory is recorded as: archived. That reflects our internal checks against the sources linked on this page, not a government endorsement.
Does this directory flag Plume as Ofcom-registered?: Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
Which dispute resolution scheme does this directory list for Plume?: Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Does this directory record One Touch Switch for Plume?: Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
What is the BroadbandSwitch verification score?: It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.

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