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Sky Broadband

Sky Broadband delivers fast, reliable full fibre internet with award-winning customer service, plus the UK's most popular TV and streaming bundles.

Part of a multi-brand group under Sky UK Limited. Listed separately because it serves a distinct consumer audience.

★★★☆☆ 2.6 / 5
26,000+ reviews on Trustpilot Last verified: 17/04/2026
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About Sky Broadband

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

Sky Broadband serves over 5.7 million UK customers with superfast and full fibre broadband packages that seamlessly combine with Sky TV, Sky Stream, and NOW TV services. Known for its WiFi Guarantee (promising minimum 3Mbps in every room or your money back), Sky uses the Openreach network to deliver UK-wide coverage with dedicated 24/7 support. Sky has consistently scored highly in Ofcom customer satisfaction surveys.

Independent profile snapshot

This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.

Sky Broadband is the consumer home broadband brand of Sky Group, part of Comcast Corporation, and one of the UK's largest internet service providers. Packages span superfast and ultrafast fibre delivered over the Openreach network, alongside full-fibre Gigafast and new 5Gbps Gigafast+ services launched with a WiFi 7 hub, making Sky the UK's fastest major broadband provider by headline speed. Sky connects millions of customers across the UK, Ireland and Italy, and is rolling out full-fibre broadband to more than 80% of its base by 2028. Customers can bundle broadband with Sky Q, Sky Stream, Sky Mobile and Sky Sports for an integrated entertainment and connectivity package, supported by UK-based customer service and a range of WiFi hubs supporting WiFi 5, WiFi 6 and WiFi 7 standards. Sky also operates the no-contract consumer brand NOW Broadband and business arm Sky Business, giving the group a broad presence across residential, business and wholesale UK connectivity.

Key details

Year founded1994
ISPA member Listed member View ISPA members directory →
ADR schemeCommunications Ombudsman
Parent companyComcast Corporation
Legal name Sky UK Limited Companies House 02906991 →

Directors

Roderick Gregor McNeil, Barnaby Tristan Mills, Paul Wedlock

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What stands out

  • WiFi Guarantee
  • Sky TV integration
  • Sky Stream compatibility
  • 24/7 UK support
  • Broadband Boost included

Recognition

  • Uswitch Best TV & Broadband Bundle
  • multiple customer experience awards

Technologies on file

These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.

  • FTTP Full fibre to your door. Fastest and most reliable.
  • FTTC Fibre to the street cabinet, copper to your home. Widely available.
  • ADSL Copper broadband. Being phased out by 2027.

Coverage

UK - National (England, Scotland, Wales, Northern Ireland)

Check what Sky Broadband deals are available at your postcode through our comparison tool.

If something goes wrong

Here is where Sky Broadband sits within the UK consumer protection framework.

Regulator
Ofcom. Sets the General Conditions that Sky Broadband must follow.
Complaints
Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Switching
Complies with One Touch Switch. Your new provider handles the switch.
Industry code
Operates under the ISPA Code of Practice.
Security
Cyber Essentials: Yes (NCSC Cyber Essentials certified)

Questions and answers

Straight answers from our directory fields for Sky Broadband. If you need live pricing or availability, use the postcode tool or the provider link above.

Where can I verify Sky Broadband's Companies House registration?
Companies House lists Sky UK Limited under company number 02906991. Open the official record using the Companies House link on this page.
What Trustpilot figures does this directory show for Sky Broadband?
Our directory captured Trustpilot as 2.6 out of 5 with 26000 reviews. Snapshot date in our directory: 17/04/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
What coverage note is on file for Sky Broadband?
Our dataset records: UK - National (England, Scotland, Wales, Northern Ireland)
Is Sky Broadband in the BroadbandSwitch postcode comparison tool?
Yes. Our comparison tool can return deals from this provider where available at your postcode.
What does verification status mean on this profile?
This profile's verification status in our directory is recorded as: NEEDS_TRUSTPILOT_LIVE_COUNT. That reflects our internal checks against the sources linked on this page, not a government endorsement.
Does this directory flag Sky Broadband as Ofcom-registered?
Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
Which dispute resolution scheme does this directory list for Sky Broadband?
Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Does this directory record One Touch Switch for Sky Broadband?
Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
Does this directory record ISPA Code of Practice adherence?
Yes. The ISPA Code of Practice field is set to yes in our dataset for this provider.
What is the BroadbandSwitch verification score?
It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.

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