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Vodafone Broadband

Vodafone Broadband combines full fibre on the CityFibre and Openreach networks with award-winning 5G mobile, Pro Broadband guarantees, and unified home connectivity.

Part of a multi-brand group under Vodafone Limited. Listed separately because it serves a distinct consumer audience.

★★★★★ 4.7 / 5
125,000+ reviews on Trustpilot Last verified: 17/04/2026
View on Trustpilot →

About Vodafone Broadband

This profile is built from our broadband market dataset and the sources linked on this page. We do not repeat unchecked marketing claims; numbers and dates match fields on file or linked evidence.

Vodafone is a leading UK broadband provider offering full fibre speeds up to 2.2Gbps through its partnership with CityFibre, plus full fibre via Openreach. Vodafone Pro Broadband includes 4G/5G backup, whole-home WiFi via Super WiFi Boosters, and a dedicated Tech Team. As part of VodafoneThree, Vodafone customers can combine broadband with mobile for unique savings. The Together Price Promise locks in monthly prices for customers combining broadband and mobile.

Independent profile snapshot

This extended snapshot summarises how the provider presents itself in the UK market. It supplements the dataset-led summary above.

Vodafone Broadband is the UK home broadband brand of Vodafone UK, part of the Vodafone Group and, since the completion of the 2024 VodafoneThree merger, operating within the combined VodafoneThree group. Packages span FTTC superfast fibre and FTTP full-fibre delivered over the Openreach network, alongside access to CityFibre's alternative full-fibre footprint for ultrafast plans up to 2Gbps, plus 4G/5G home broadband for households without suitable fixed-line coverage. Customers benefit from Vodafone Pro II bundles with WiFi 6 Hub routers, guaranteed speed promises, SuperWiFi mesh extenders, 4G backup, and integrated discounts when bundling Vodafone broadband with a Vodafone mobile plan. The provider offers entertainment partnerships including Apple TV+ options, a Together rewards programme for loyal customers, and 24/7 UK-based customer support. Vodafone UK is headquartered in Newbury, Berkshire, and continues to expand full-fibre reach through its partnership with CityFibre as part of a long-term investment in UK connectivity.

Key details

Year founded1985
ISPA member Listed member View ISPA members directory →
ADR schemeCommunications Ombudsman
Parent companyVodafone Group plc
Legal name Vodafone Limited Companies House 01471587 →

Directors

Nicholas Francis Gliddon, Stephen Daniel Lerner, Darren Martin Purkis, Max Taylor

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What stands out

  • Pro Broadband 4G/5G backup
  • CityFibre 2.2Gbps tier
  • Super WiFi Boosters
  • Together savings with mobile
  • Green network

Recognition

  • Uswitch Best Customer Service Broadband Award multiple years
  • Top Trustpilot rating 4.7

Technologies on file

These labels come from our directory data for this provider. Short explanations below describe the technology terms in general; they are not a statement about availability at your address.

  • FTTP Full fibre to your door. Fastest and most reliable.
  • 5G 5G wireless broadband. No engineer visit needed.
  • 4G 4G wireless broadband. More widely available than 5G.

Coverage

UK - National via Openreach + CityFibre partnership

Check what Vodafone Broadband deals are available at your postcode through our comparison tool.

If something goes wrong

Here is where Vodafone Broadband sits within the UK consumer protection framework.

Regulator
Ofcom. Sets the General Conditions that Vodafone Broadband must follow.
Complaints
Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Switching
Complies with One Touch Switch. Your new provider handles the switch.
Industry code
Operates under the ISPA Code of Practice.
Security
Cyber Essentials: Yes (NCSC Cyber Essentials certified)

Questions and answers

Straight answers from our directory fields for Vodafone Broadband. If you need live pricing or availability, use the postcode tool or the provider link above.

Where can I verify Vodafone Broadband's Companies House registration?
Companies House lists Vodafone Limited under company number 01471587. Open the official record using the Companies House link on this page.
What Trustpilot figures does this directory show for Vodafone Broadband?
Our directory captured Trustpilot as 4.7 out of 5 with 125000 reviews. Snapshot date in our directory: 17/04/2026. Trustpilot updates live; use the Trustpilot link on this page for the current score.
What coverage note is on file for Vodafone Broadband?
Our dataset records: UK - National via Openreach + CityFibre partnership
Is Vodafone Broadband in the BroadbandSwitch postcode comparison tool?
Yes. Our comparison tool can return deals from this provider where available at your postcode.
What does verification status mean on this profile?
This profile's verification status in our directory is recorded as: NEEDS_TRUSTPILOT_LIVE_COUNT. That reflects our internal checks against the sources linked on this page, not a government endorsement.
Does this directory flag Vodafone Broadband as Ofcom-registered?
Yes. We record this provider as Ofcom-registered (General Conditions of entitlement). For complaints or disputes, follow the dispute route and Ofcom guidance that apply to your situation.
Which dispute resolution scheme does this directory list for Vodafone Broadband?
Communications Ombudsman. The Communications Ombudsman is a free, Ofcom-approved dispute resolution scheme. After eight weeks with an unresolved complaint, you can escalate for an independent decision.
Does this directory record One Touch Switch for Vodafone Broadband?
Our dataset records One Touch Switch as: Yes (Ofcom-mandated compliance).
Does this directory record ISPA Code of Practice adherence?
Yes. The ISPA Code of Practice field is set to yes in our dataset for this provider.
What is the BroadbandSwitch verification score?
It is an internal score from 1 to 10 based on how thoroughly we have checked Companies House, regulator and trade-body fields, and independent review data where available. It is not a measure of customer satisfaction.

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